Frequently Asked Questions
Everything you need to know about your Circa Survive order.
How long will it take for my order to ship?
Standard domestic orders are processed within 2-3 business days. Shipping times vary by location but typically arrive within 5-7 business days.
What is your return policy?
We offer a 30-day return window for unworn and unwashed items with original tags attached. Please note that limited edition drops may have specific sales terms.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on your destination.
How should I care for my apparel to ensure it lasts?
To preserve the quality of prints and fabrics, we recommend machine washing cold, inside out, and hanging to dry or using a low-heat tumble setting.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Can I exchange an item for a different size?
Yes, as long as the desired size is in stock. Please contact our support team to initiate an exchange within 14 days of receiving your package.